Senior Systems Administrator / Field Engineer - Remote

Overview

This is a full-time position for a remote support technician that can provide high-level help desk IT support for clients based all around the U.S. The role involves providing excellent customer service, troubleshooting network devices, and managing Microsoft 365 environments.

In Short

• Provide helpdesk support remotely and via phone, e-mail, and remote-control tools.
• Troubleshoot network devices, systems, and software.
• Compile and maintain client support documentation.
• Answer help-request tickets through an online system.
• Assist in deployments and troubleshooting of server and networking equipment.
• Provide excellent customer service via phone and written mediums.
• Interfacing with clients in person as needed, up to 50% of the week.
• Must be detail-oriented and able to self-manage.
• Must pass a 90-day probation period and receive a good performance review.
• Must have strong networking fundamentals.

Requirements

• Must be a US citizen.
• Valid driver's license.
• Reliable transportation and a modern smartphone.
• Excellent communication and interpersonal skills.
• Ability to follow directions and solve problems under pressure.
• Detail-oriented and organized.
• Experience with Microsoft 365, Azure AD, and networking fundamentals.
• Ability to work autonomously and provide remote support.
• Knowledge of Single Sign-On and Multi-Factor Authentication solutions.
• Must have experience in IT support roles.

Benefits

• Medical, dental, and vision coverage.
• 401k.
• Unlimited PTO.
• 72hrs of sick time.
• Company-issued computer and headset.
• Reimbursement for industry certifications.
• Stipend for cell phone and internet usage.