Fuel Assistance Intake Specialist - Remote

Overview

The Fuel Assistance Intake Specialist will interview and complete application intakes for individuals applying for the Fuel Assistance program, ensuring compliance with funding source and agency guidelines.

In Short

• Conduct in-person and phone intakes for Fuel Assistance applications.
• Collect necessary documentation for eligibility.
• Perform data entry of application information.
• Answer multiple phone lines.
• Maintain knowledge of program regulations and guidelines.
• Comply with agency and funders’ paperwork requirements.
• Support scheduling as needed.
• Maintain confidentiality.
• Participate in meetings and trainings.
• Perform related duties as required.

Requirements

• Two years of customer service and office experience.
• Strong interpersonal communication skills.
• Organizational skills and attention to detail.
• Problem-solving and conflict resolution skills.
• Experience with marginalized communities.
• Proficient in Microsoft Suite and databases.
• Bilingual skills are highly valued.

Benefits

• Opportunity to work remotely.
• Engagement with underserved communities.
• Professional development opportunities.
• Supportive team environment.