Customer Correspondence Senior Associate - Remote

Overview

As a Customer Correspondence Senior Associate at Mr. Cooper Group, you will play a vital role in resolving customer issues and ensuring the dream of homeownership is kept alive through effective written communication.

In Short

• Prepare correspondence to address complex customer issues.
• Resolve internal/external questions about customer accounts.
• Maintain professionalism and courtesy in all communications.
• Utilize sound judgment to recommend practical solutions.
• Establish rapport with internal and external customers.
• Handle complaints and conflict resolutions effectively.
• Experience in written correspondence and complaint resolution preferred.
• Familiarity with MS Office, especially MS Word.
• Graduation from a 4-year college or relevant experience preferred.
• At least 2 years of mortgage experience required.

Requirements

• 4-year college degree or equivalent experience.
• 2+ years of experience in the mortgage industry.
• Excellent written communication skills.
• Ability to manage customer complaints professionally.
• Experience with written correspondence.
• Familiarity with MS Office applications.

Benefits

• Opportunity to work remotely.
• Engage in meaningful work with a positive impact.
• Be part of a mission-driven team.
• Competitive salary range.
• Equal opportunity employer with a diverse environment.