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Backoffice Analyst - Remote

Posted Yesterday
Customer Service
Full Time
BR

Overview

As a Backoffice Analyst at CloudWalk, you will focus on providing exceptional customer service and utilizing technology to enhance customer accreditation processes.

In Short

  • Provide an incredible customer experience.
  • Handle customer requests through Central Bank systems.
  • Act as a creative problem solver.
  • Address issues promptly and find effective solutions.
  • Assist the customer support team with merchant situations.

Requirements

  • SQL knowledge.
  • Experience with LLMs like ChatGPT.
  • Data analysis skills using dashboards and spreadsheets.
  • Excellent written and verbal communication skills.
  • Strong analytical skills and attention to detail.
  • Proactive attitude and enthusiasm for technology.
  • Ability to learn and improve continuously.
  • Fluent in English.
  • Excellent organizational abilities.

Benefits

  • Innovative work environment.
  • Opportunity to work with a dynamic team.
  • Engagement in cutting-edge technology.
  • Possibility for career growth.
CloudWalk logo

CloudWalk

CloudWalk is one of the fastest growing fintech companies globally, recognized as a unicorn with millions of satisfied customers and substantial funding and revenue. The company prides itself on its dynamic and innovative culture, attracting talented individuals who embody grit and creativity. With a focus on building and learning rapidly, CloudWalk is not your typical startup; it fosters a collaborative environment where hackers, artists, and crafters can thrive. The mobile team is dedicated to developing high-quality applications for a vast user base, emphasizing deep collaboration with product and design experts. CloudWalk values diversity and inclusion, promoting a welcoming workplace where every employee can be their authentic self.

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