SuperPool Team Lead - Work From Home - Remote

Overview

The SuperPool Team Lead (TL) will oversee a group of Onboarding Account Managers (OAMs) while also directly managing a portfolio of client accounts. The TL ensures adherence to ClinicMind’s Onboarding Lifecycle, provides coaching and support to OAMs, and maintains accountability for client satisfaction, efficiency, and successful go-lives.

In Short

• Manage and mentor a pool of OAMs, ensuring adherence to onboarding processes.
• Provide ongoing coaching and performance reviews to OAMs.
• Monitor client progress and intervene to address risks.
• Lead by example through direct client work.
• Support workload distribution for timely client success.

Requirements

• 3+ years in account management, client onboarding, or project management.
• Experience mentoring, training, or managing a team.
• Strong organizational and time-management skills.
• Excellent communication skills.
• Proficiency in Salesforce, Google Suite, and Slack.
• Ability to manage escalations and resolve conflicts.
• Understanding of the ClinicMind Onboarding Lifecycle.

Benefits

• Work from home flexibility.
• Opportunities for professional development.
• Collaborative team environment.
• Competitive salary and benefits package.
• Supportive leadership.