Customer Service Representative - Remote

Overview

The Customer Service Representative will be responsible for responding to inquiries from medical members and providers regarding eligibility, medical benefits, and health claims. This role requires excellent communication skills and the ability to handle multiple tasks efficiently.

In Short

• Respond to inbound and outbound inquiries via email and chat.
• Act as a liaison for provider inquiries and pre-authorizations.
• Organized and detail-oriented with multi-tasking capabilities.
• Proficient in computer and internet navigation.
• Excellent communication skills are essential.
• Ability to service customer needs empathetically.
• Willingness to work various shifts, including nights and weekends.
• Customer-centric attitude is a must.

Requirements

• Strong organizational skills.
• Detail-oriented approach to tasks.
• Ability to handle customer inquiries effectively.
• Empathy and rapport-building skills.
• Flexibility in working hours.

Benefits

• Opportunity to work in a global company.
• Gain experience in the healthcare industry.
• Work in a supportive team environment.