Client Success Manager - Remote

Overview

ClinChoice is a global full-service CRO dedicated to professional development and providing an excellent work-life balance, with a quality-focused, collaborative “one-team” culture. We are looking for a dynamic person to join our in-house team as a Client Success Manager on a permanent basis. This is a remote position, preferably in the Maryland / Delaware / Washington DC area.

In Short

• Lead client relationships in Life Sciences, Pharmaceutical, Medical Devices, and Biotech sectors.
• Deliver organic growth and strategic insight for diverse clients.
• Transform transactional engagements into consultative, value-driven partnerships.
• Support sales activities and new business development.
• Advise on technology development and implementation.
• Coordinate RFP responses and client presentations.
• Establish knowledge of service offerings.
• Requires 5+ years of relevant experience.
• Must have experience selling CRO services.
• Up to 50% travel required.

Requirements

• Bachelor’s degree in a technical or business field; advanced degree preferred.
• 5+ years of business, sales, or consulting experience.
• Experience with CRO services is mandatory.
• 2-3 years leading major programs for Global 1000 companies.
• Clinical, safety, or regulatory domain knowledge required.
• Strong executive level presentation and communication skills.
• Ability to work independently and manage time effectively.
• Customer Relationship Management skills.
• Excellent interpersonal, written, and oral communication skills.
• Ability to think strategically and act tactically.

Benefits

• Work-life balance.
• Collaborative team culture.
• Opportunity to make a difference in global healthcare.
• Continuous training and development.
• Diversity and inclusivity in the workplace.