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Digital Adoption Specialist - Remote

Posted 9 weeks ago
Customer Service
Full Time
Philippines

Overview

As a Digital Adoption Specialist at ClickUp, you will play a critical role in enabling user success through targeted support and strategic engagement with users to help them scale within the platform.

In Short

  • Build deep knowledge of ClickUp to provide targeted support.
  • Work closely with users to understand their goals and blockers.
  • Provide support through workshops, 1:1 sessions, and ticket handling.
  • Proficiency in transactional user support and client relationship management.
  • Understand users' business needs and apply ClickUp effectively.
  • Provide exceptional customer service to ClickUp customers.
  • Consolidate customer needs and provide feedback for product development.
  • Maintain knowledge of feature requests and procedures.
  • Contribute to improving team processes and support documentation.
  • Manage a book of businesses in micro managed services.

Requirements

  • Bachelor's degree in business, communications, or related field.
  • 3+ years of experience in customer service, preferably in SaaS.
  • Experience supporting clients via Zoom or other VC tools.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience with customer service tools like Zendesk preferred.
  • Experience using ClickUp strongly preferred.

Benefits

  • Work in a values-driven company focused on growth and innovation.
  • Join a rapidly expanding global presence in the SaaS industry.
  • Be part of a team dedicated to enhancing productivity.
  • Opportunity to help millions of users improve their work processes.
  • Engage in a culture that supports employee development and success.

ClickUp

ClickUp

ClickUp is a productivity platform designed to help teams and individuals manage their tasks, projects, and workflows efficiently. With a focus on customization and integration, ClickUp offers a wide range of features that cater to various industries and work styles, enabling users to streamline their processes and enhance collaboration. The company is committed to continuous innovation and providing a user-friendly experience, making it a popular choice for organizations looking to improve their productivity and project management capabilities.

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