Digital Adoption Specialist - Remote

Overview

As a Digital Adoption Specialist at ClickUp, you will play a critical role in enabling user success through targeted support and strategic engagement with users to help them scale within the platform.

In Short

• Build deep knowledge of ClickUp to provide targeted support.
• Work closely with users to understand their goals and blockers.
• Provide support through workshops, 1:1 sessions, and ticket handling.
• Proficiency in transactional user support and client relationship management.
• Understand users' business needs and apply ClickUp effectively.
• Provide exceptional customer service to ClickUp customers.
• Consolidate customer needs and provide feedback for product development.
• Maintain knowledge of feature requests and procedures.
• Contribute to improving team processes and support documentation.
• Manage a book of businesses in micro managed services.

Requirements

• Bachelor's degree in business, communications, or related field.
• 3+ years of experience in customer service, preferably in SaaS.
• Experience supporting clients via Zoom or other VC tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with customer service tools like Zendesk preferred.
• Experience using ClickUp strongly preferred.

Benefits

• Work in a values-driven company focused on growth and innovation.
• Join a rapidly expanding global presence in the SaaS industry.
• Be part of a team dedicated to enhancing productivity.
• Opportunity to help millions of users improve their work processes.
• Engage in a culture that supports employee development and success.