Service Senior Supervisor - Bilingual (French & English) - Remote

Overview

The Service Sr. Supervisor is responsible for supervising the daily workflow of a Customer Service team, ensuring best-in-class customer care and building valuable client relationships.

In Short

• Lead and develop a team of 15-25 care professionals.
• Ensure performance metrics are consistently met.
• Provide mentorship and growth opportunities for team leaders.
• Evaluate team performance and make staffing recommendations.
• Drive organizational change through innovation and process improvement.
• Recruit and hire high-performing candidates.
• Foster a culture of exceptional client experience.
• Demonstrate risk assessment in business decisions.
• Ensure compliance with applicable laws and regulations.
• Supervise and create accountability within the team.

Requirements

• 2-5 years of relevant experience in Customer Service.
• Proficient project management skills.
• Effective written and verbal communication skills.
• Strong influencing and relationship management skills.
• Proficient with Microsoft Office.
• Bachelor's degree or equivalent experience.
• Fluency in French and English.

Benefits

• Equal opportunity employer.
• Consideration for diverse candidates.
• Reasonable accommodations for disabilities.