Student Success Outreach Coordinator - Remote

Overview

At Chegg, we’re on a mission to deliver an unprecedented return on a student’s time and money. Our programs deliver exceptional outcomes at market-leading prices by offering seamless experiences for students from the day they enroll at Chegg Skills until the day they graduate. We are looking for a Student Success Outreach Coordinator to join our team and support students in their educational journey.

In Short

• Manage a high-volume caseload of students.
• Engage with students through various communication channels.
• Convert trial-period students into confirmed enrollments.
• Drive sustained learner engagement throughout their program.
• Utilize CRM tools to monitor and report on learner progress.
• Outreach to 250+ students per week.
• Provide personalized support to learners.
• Meet or exceed assigned sales quotas.
• Collaborate with team members to optimize outreach strategies.
• Contribute to improving learner outcomes.

Requirements

• 1-2+ years of experience in sales, customer success, or learner engagement.
• Outstanding communication skills, both written and verbal.
• Experience with crafting outbound communications.
• Ability to prioritize and execute tasks effectively.
• Adaptable in rapidly changing situations.
• Strong work ethic and drive to meet targets.
• Experience with Planhat and Zendesk is a plus.
• Availability to work during PT hours of 9 AM-5 PM is a plus.

Benefits

• Comprehensive benefits plan including medical, dental, and vision insurance.
• Short-and long-term disability and mental health support.
• Parental leave and paid time off.
• 401(k) with matching contributions.
• Flexible Spending Account (FSA) and Health Savings Account (H.S.A.) options.
• Employee Stock Purchase Plan and Referral Program.
• Tuition Reimbursement.