Mid-level Business Operations Analyst - Remote

Overview

As a Mid-level Business Operations Analyst at Cheesecake Labs, you will support strategic operations through data collection and process insights to drive business impact. You will work across various tools to maintain project and client status while collaborating with cross-functional teams to enhance service delivery.

In Short

• Support strategic operations through data collection and insights.
• Track budget progress and project status with squad inputs.
• Ensure project management controls are updated for reliable data collection.
• Work with tools like Hubspot and Spreadsheets.
• Maintain a centralized view of project and client status.
• Setup new clients and manage time tracking tools.
• Analyze portfolio data for insights on performance tracking.
• Identify opportunities for workflow automation.
• Conduct business process analyses for continuous improvement.
• Collaborate with teams to ensure quality service delivery.

Requirements

• Advanced English proficiency for written communication.
• Experience with Google Sheets and spreadsheet formulas.
• Experience creating dashboards.
• Strong analytical and logical thinking skills.
• Understanding of software development project workflows.
• Excellent verbal and written communication skills.
• Interest in customer satisfaction and success.
• Ability to break down complex systems into actionable insights.
• Self-motivated and organized.
• Team player in a collaborative environment.
• Must have a Brazilian bank account and legal eligibility to work in Brazil.

Benefits

• R$ 1.390,00/month on Beneflex card for home office supplies.
• Remote-first policy allowing work from home or anywhere in Brazil.
• Flexible working hours.
• Referral candidate bonus of R$1.000,00.
• National health and dental care.
• Free English classes (remote).
• Budget for personal and professional development.
• Extended parental leave.
• Access to the office in Florianópolis for those who prefer.