Export Shipping Process Analyst - Remote

Overview

The Export Shipping Process Analyst at 3M plays a vital role in managing the export shipping process, ensuring timely and accurate shipments while collaborating with both internal and external customers.

In Short

• Manage the export shipping process efficiently.
• Collaborate with internal departments to ensure accurate shipments.
• Handle customer inquiries, claims, and complaints.
• Analyze and provide solutions to meet customer needs.
• Work with cross-functional teams on global order management.
• Utilize knowledge of Incoterms and international transportation.
• Experience with SAP and Salesforce is a plus.
• Intermediate English proficiency required.
• Flexible and adaptable in a fast-paced environment.
• Strong attention to detail and organizational skills.

Requirements

• Bachelor’s degree in Foreign Trade, Logistics, or Business Administration, or equivalent experience.
• 1-2 years of experience in customer service, order management, or logistics.
• Familiarity with Microsoft Office applications.
• Ability to generate and analyze reports.
• Customer-first mindset.

Benefits

• Competitive pay and benefits.
• Programs to support physical and financial well-being.
• Opportunities for professional growth.