Clinical Care Supervisor - Remote

Overview

The Clinical Care Supervisor at ChartSpan is responsible for leading a team of Patient Care Coordinators in the Clinical Department, ensuring quality service and adherence to company policies.

In Short

• Manage the day-to-day operations of a clinical contact center team.
• Provide ongoing coaching and support to team members.
• Ensure compliance with HIPAA and Medicare regulations.
• Track performance metrics and prepare reports.
• Utilize data for efficiency analysis and process management.
• Respond to inquiries via email, text, and phone.
• Monitor attendance and manage payroll timesheets.
• Conduct meetings and communicate effectively with the team.
• Adapt to new situations and foster strong relationships.
• Other duties as assigned.

Requirements

• Compact LPN or RN licensure is required.
• 1+ year of supervisory experience in a remote contact center.
• Proficient in Excel and Google Docs/Sheets.
• Strong problem-solving and multitasking abilities.
• Excellent verbal and written communication skills.
• Able to motivate and encourage employees.
• Disciplined and self-motivated individual.
• Driven to learn about the industry.
• Ability to adapt to new environments.
• Strong interpersonal relationship skills.

Benefits

• Competitive salary.
• Fully remote work environment.
• Opportunities for professional development.
• Supportive team culture.
• Flexible working hours.