Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Central, you will provide exceptional support to customers, helping them navigate the complexities of running a compliant business.

In Short

• Deliver fast, clear, and delightful customer support.
• Create and refine systems and processes to help Central scale.
• Coordinate with government agencies to assist customers.
• Manage inbound communications related to tax registrations.
• Leverage software tools to analyze data and execute tasks.
• Partner with engineering and other teams for process decisions.
• 1-2 years experience in a support or strategy role.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.
• Demonstrated bias for action and desire to learn.

Requirements

• Proven ability to provide exceptional support with empathy.
• Strong project management and organizational abilities.
• 1-2 years experience at a technology company or consulting firm.
• Excellent communication skills in English.
• Ability to explain complex concepts clearly.

Benefits

• Competitive salary and equity.
• Comprehensive benefits: Medical, dental, vision, 401(k).
• Unlimited PTO and sick leave.
• 2-4 off-sites per year.