English-speaking Retention Agent - Remote

Overview

We are seeking a dedicated and proactive individual to join our team as an English-speaking Retention Agent. This remote position is integral to our efforts in maintaining and enhancing the engagement levels of our existing customers within the financial services sector.

In Short

• Engage with existing clients to understand their needs and concerns, providing exceptional support to enhance their satisfaction and loyalty.
• Implement strategies to retain customers, addressing potential churn points and proactively resolving issues.
• Develop and maintain strong relationships with clients by delivering personalised and effective communication.
• Collaborate with the sales and marketing teams to refine retention strategies and share insights for continuous improvement.
• Monitor customer feedback and retention metrics, identifying trends and areas for improvement.
• Stay informed about industry developments and competitors' offerings to better meet customer expectations.
• Maintain detailed records of client interactions and retention activities in the CRM system.

Requirements

• Proven experience in customer service, sales, or a related field, preferably within the financial services sector.
• Excellent communication and interpersonal skills, with the ability to engage and retain clients effectively.
• Fluent in English (both written and spoken).
• Goal-oriented and proactive, with a strong focus on achieving retention targets.
• Demonstrated ability to work independently and as part of a collaborative team in a remote setup.
• Basic understanding of financial markets and trading platforms is a plus.
• Strong organisational and time management skills.

Benefits

• Competitive salary with performance-based bonuses.
• Opportunities for professional development and career advancement.
• A supportive and dynamic remote work environment.
• Comprehensive training and resources to help you excel in your role.
• A unique opportunity to grow within a leading company in the financial services industry.