Help Desk Insurance Policy Support Representative Jr. - Remote

Overview

This role involves handling policy administration requests and ensuring compliance with underwriting guidelines for one of the largest insurance companies in the United States.

In Short

• Help make policy updates and correct rating inaccuracies.
• Process inbound policy administration requests from various channels.
• Provide written responses to eliminate further inquiries.
• Work with multiple systems to access information and document transactions.
• Identify and report process improvement opportunities.
• Maintain knowledge management system resources.
• Support peers with knowledge sharing.
• Adhere to a regulated schedule and request time off properly.
• Perform additional duties as assigned.
• Grow knowledge through self-directed learning.

Requirements

• Strong understanding of insurance policies and compliance.
• Ability to process complex requests efficiently.
• Proficient in using knowledge management systems.
• Excellent written communication skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• Experience in customer service roles.
• Ability to adapt to various systems and processes.
• Commitment to continuous learning and improvement.

Benefits

• Opportunity to work with a leading insurance company.
• Supportive team environment.
• Possibility for career growth and development.
• Access to training and learning resources.
• Competitive compensation package.
• Health and wellness benefits.
• Flexible working arrangements.
• Employee recognition programs.
• Work-life balance initiatives.
• Engaging company culture.