Agency Contract Management Specialist - Remote

Overview

This role involves maintaining strong, compliant relationships with Independent Agents and managing the full lifecycle of agent relationships.

In Short

• Process requests related to agent contracts and commissions.
• Prioritize work items based on service level agreements.
• Ensure compliance with internal procedures and regulations.
• Communicate with stakeholders to resolve issues.
• Update internal systems with work activity and customer interactions.
• Support large account requests and direct contact with accounts.
• Recommend process improvements for efficiency.
• Identify and report system defects.
• Handle inbound calls with high-quality service.
• Meet department standards for service quality and efficiency.

Requirements

• Detail-oriented with a customer-focused approach.
• Strong problem-solving skills.
• Ability to work in a dynamic environment.
• Experience in contract management is a plus.
• Effective communication skills.

Benefits

• Opportunity for career growth in a collaborative team.
• Engagement in process improvements.
• Work with a large and reputable insurance group.