Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at CANImmunize, you'll be a key part of our team, ensuring users get the help they need to navigate our digital immunization solutions, directly supporting healthcare providers and individuals.

In Short

• Be the first point of contact for customers seeking support.
• Engage with users via email, chat, and phone.
• Troubleshoot technical issues and escalate concerns as needed.
• Manage support tickets proactively.
• Collaborate with Engineering and Product teams.
• Gather customer feedback and maintain help documentation.
• Advocate for user needs to improve their experience.
• Contribute to the success of immunization programs across Canada.
• Work in a fully remote, flexible environment.
• Be part of a mission-driven team focused on public health.

Requirements

• Strong oral and written communication skills.
• A problem-solving mindset with curiosity and enthusiasm for learning.
• Ability to collaborate across teams.
• Currently enrolled in or recently graduated from a related program.
• Experience or academic exposure to healthcare (bonus if in public health).
• Experience in a SaaS environment (bonus if for a health product).
• Familiarity with ticketing systems like Zendesk or Jira.

Benefits

• Hands-on experience in a mission-driven digital health company.
• Growth opportunities within the Support team and beyond.
• Hourly compensation with annual performance reviews.
• The tools and support you need to succeed.
• A meaningful role in improving public health across Canada.