Voucher Processing & Redemption Specialist - Remote

Overview

The Voucher Processing & Redemption Specialist (VPRS) at CALSTART plays a vital role in managing state and municipal voucher programs, ensuring data accuracy and compliance while providing excellent customer service.

In Short

• Thoroughly review voucher applications for eligibility and compliance.
• Accurately enter and manage application data in processing systems.
• Communicate effectively with external stakeholders regarding application statuses.
• Provide professional customer service to applicants and dealers.
• Report on application progress and program metrics.
• Identify and implement process improvements to enhance program effectiveness.
• Collaborate with internal teams and external partners for program success.

Requirements

• Bachelor’s degree in a relevant field preferred.
• Minimum of 2 years in administrative roles or customer service.
• Strong attention to detail and organizational skills.
• Proficient in data entry and analysis.
• Excellent written and verbal communication skills.
• Familiarity with CRM software and data management systems.

Benefits

• Mission-driven work focused on clean transportation solutions.
• Opportunity to contribute to environmental initiatives.
• Collaborative work environment with diverse teams.