Client Success Manager - Remote

Overview

The Client Success Manager (CSM) is the primary liaison between Buyapowa and our Clients, managing a selection of clients based in the UK and Europe, driving value and engagement, leading to renewals and expansion.

In Short

• Ensure client campaigns are launched smoothly and speedily after handover from the Implementations team.
• Analyse and interpret data to offer recommendations to ensure the success of clients’ campaigns.
• Educate and advise clients of the best practices for running referral marketing campaigns using our platform.
• Build strong and lasting relationships with key stakeholders across the client business.
• Periodically spend time with the client at their offices to learn about their business.
• Arrange regular update calls and face-to-face meetings with clients.
• Identify risks & escalate internally to mitigate churn across your client base.
• Participate in contract renewal and extension opportunities.
• Work closely with our Product team to incorporate client feedback into improvements.
• Attend regular internal Client Success meetings to provide insights to the senior management team.

Requirements

• 4+ years of experience in enterprise account management or client success within SaaS organisations.
• Self-starter who thrives in an entrepreneurial, fast-paced environment.
• Enjoys building strong working relationships both internally and externally.
• Energetic problem solver who always puts the client first.
• Confident with data and reporting.
• Passionate about technology and an advocate of selling through referral.
• Highly motivated to drive their own success and achieve individual objectives.
• Team player who enjoys contributing to the constant improvement of the Client Success department.

Benefits

• Learning & development opportunities with a personal learning budget.
• Participation in a generous equity incentive plan.
• Annual wellness budget for personal use.
• Encouragement of work/life balance and regular breaks.
• Investment in remote work setup to ensure you can work effectively.
• Flexible working to accommodate family life.