Deployment Operations Manager - Remote

Overview

Bungie is seeking a Deployment Operations Manager to join our fast-paced industry-leading Live Operations team. Do you enjoy solving complex issues? Can you collaborate with cross-functional teams to ensure seamless execution of deployment tasks? Do you enjoy working within high-performance production environments? Then come help Bungie Live Operations team support our world-class games.

In Short

• Coordinate, schedule, and oversee long-term, mid-term, and near-term deployment activities.
• Identify potential scheduling and coordination issues, proactively resolving them to avoid delays.
• Collaborate with developers, testers, site staff, installation teams, and other stakeholders to ensure deployment schedules and expectations are met.
• Monitor deployment progress and provide regular updates to stakeholders.
• Investigate root causes and work with cross-functional areas to provide analysis and recommendations for improvement in business operations.
• Ensure adherence to timelines, quality standards, and project objectives.
• Assist in the development of deployment strategies and processes to optimize efficiency.
• Work with team members to troubleshoot complex issues and work with lower-tier support on escalations.
• Assist with ongoing cross-training for Live Operations team members.
• Develop tools and scripts to assist with routine maintenance tasks, primarily with Ansible.

Requirements

• Organizational skills with the ability to manage multiple projects and priorities.
• Experience in identifying and resolving scheduling and coordination issues.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Attention to detail and a proactive approach to problem-solving.
• Experience working with customers of different technical and non-technical backgrounds to help them navigate technology and achieve their goals.
• Willingness to be part of a “we” culture where you work well with others to reach common goals.
• Managing medium-complexity projects with multiple team members and stakeholders.
• Knowledge of datacenter and live production best practices and experience working in live high availability customer-facing production environments.

Benefits

• Support for all related products and triage any issues that come up.
• Maintain documentation of systems and processes.