Remote Customer Service Representative (Fintech)

Overview

The Customer Service Representative at BTSE is responsible for delivering high-quality customer support to clients across a multi-currency digital asset exchange and derivatives platform, ensuring a seamless customer experience.

In Short

• Provide support to customers via various online communication channels.
• Handle sensitive financial and account-related information with confidentiality.
• Assist VIP account holders and onboarding partners with their inquiries.
• Troubleshoot issues related to transactions and accounts.
• Build and maintain FAQs and support documentation.
• Work in a rotational schedule, including weekends and holidays.
• Proficient in English and possibly other market-based languages.
• Experience in Customer Service or BPO roles required.
• Knowledge of e-commerce or digital retail is beneficial.
• Willingness to work from home or at the office as needed.

Requirements

• Minimum of 2 years' experience in customer service or related fields.
• Good soft skills and a positive attitude.
• Ability to think independently and resolve issues proactively.
• Experience with CRM and live chat platforms preferred.
• Knowledge in crypto or digital trading is an advantage.
• Willing to work a rotational schedule.

Benefits

• Opportunity to work with a leading fintech company.
• Gain experience in the rapidly evolving digital asset market.
• Work in a dynamic and innovative environment.
• Flexible work arrangements.