Remote Otter LogoRemoteOtter

Native German Customer Service Agent (Non-Voice) - Remote

Posted 8 weeks ago

Overview

As a Customer Service Agent, you will be the first point of contact for users in App Stores, responding to customer queries and providing support about the client’s products while maintaining a positive brand presence.

In Short

  • Actively monitor and engage with customer reviews and queries in App Stores.
  • Respond to potential customers via chat, email, and app store review sections.
  • Identify trends or issues within customer communications.
  • Moderate reviews and comments on the client’s apps and platforms.
  • Analyze user feedback to make informed decisions.
  • Work closely with the client to ensure app communities are safe.
  • Maintain regular communication with your manager.
  • Address public and private customer care issues across social media.

Requirements

  • A High School Diploma or equivalent.
  • A personal PC/laptop with a working webcam.
  • MUST have a C1 or C2 certification in German.
  • Fluent in English both written and oral.
  • General knowledge and interest in various social media platforms.
  • A good working home environment with a stable internet connection.
  • Customer Service skills with experience in a non-voice account.
  • Experience as a content moderator is a plus.
  • The ability to work an 8-hour shift, Monday - Friday.

Benefits

  • 100% Remote position.
  • Continuous learning experience & career growth opportunities.
  • Competitive compensation based on location market rates.
  • Opportunity to work with innovative brands.
  • A welcoming environment where feedback is valued.
  • Work in a diverse & global team environment.

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