Native German Customer Service Agent (Non-Voice) - Remote

Overview

As a Customer Service Agent, you will be the first point of contact for users in App Stores, responding to customer queries and providing support about the client’s products while maintaining a positive brand presence.

In Short

• Actively monitor and engage with customer reviews and queries in App Stores.
• Respond to potential customers via chat, email, and app store review sections.
• Identify trends or issues within customer communications.
• Moderate reviews and comments on the client’s apps and platforms.
• Analyze user feedback to make informed decisions.
• Work closely with the client to ensure app communities are safe.
• Maintain regular communication with your manager.
• Address public and private customer care issues across social media.

Requirements

• A High School Diploma or equivalent.
• A personal PC/laptop with a working webcam.
• MUST have a C1 or C2 certification in German.
• Fluent in English both written and oral.
• General knowledge and interest in various social media platforms.
• A good working home environment with a stable internet connection.
• Customer Service skills with experience in a non-voice account.
• Experience as a content moderator is a plus.
• The ability to work an 8-hour shift, Monday - Friday.

Benefits

• 100% Remote position.
• Continuous learning experience & career growth opportunities.
• Competitive compensation based on location market rates.
• Opportunity to work with innovative brands.
• A welcoming environment where feedback is valued.
• Work in a diverse & global team environment.