Mandarin Customer Service Agent (Non-Voice) - Remote

Overview

As a Customer Service Agent, you will be the first point of contact for users in App Stores, responding to customer queries and providing support about the client’s products while promoting a safe and positive environment on the client’s platforms.

In Short

• Actively monitor and engage with customer reviews and queries in App Stores.
• Respond to potential customers via chat, email, and app store reviews.
• Identify trends or issues within customer communications.
• Moderate reviews and comments on the client’s apps and platforms.
• Analyze user feedback to make informed decisions on moderation.
• Work closely with the client to ensure app communities align with brand values.
• Maintain communication with your manager for updates and issue resolution.
• Address public and private customer care issues across social media.

Requirements

• A High School Diploma or equivalent.
• A personal PC/laptop with a working webcam.
• MUST have a C1 or C2 certification in Mandarin/Chinese.
• Fluent in English both written and oral.
• General knowledge and interest in social media platforms.
• Good working home environment with stable internet connection.
• Customer Service skills with experience in non-voice accounts.
• Experience as a content moderator is a plus.
• Ability to work an 8-hour shift, Monday - Friday.

Benefits

• 100% Remote position.
• Paid Time Off.
• Continuous learning experience & career growth opportunities.
• Competitive compensation based on location market rates.
• Opportunity to work with a well-known brand.
• Welcoming environment where feedback is valued.
• Work in a diverse & global team environment.