Technical Support Analyst - Python, AWS - Remote

Overview

We are seeking a proactive and detail-oriented Technical Support Analyst with 1–3 years of experience to join our team. This role involves providing application support, troubleshooting technical issues, and working closely with internal teams to ensure system stability and performance.

In Short

• Provide technical support and troubleshooting assistance for enterprise applications.
• Handle support tickets using a ticketing tool, ensuring timely resolution and adherence to SLAs.
• Utilize Python/Shell scripting to automate repetitive tasks and enhance system efficiency.
• Work with Linux CLI to diagnose and resolve system-level issues.
• Monitor application and infrastructure performance, escalating issues when necessary.
• Assist in troubleshooting application issues within cloud-based environments (AWS, Azure, or GCP).
• Collaborate with development and operations teams to resolve incidents and implement improvements.
• Maintain accurate records of troubleshooting steps, resolutions, and standard operating procedures (SOPs).

Requirements

• 1–3 years of experience in technical/application support or a related field.
• Proficiency in Python/Shell scripting for automation and troubleshooting.
• Hands-on experience with Linux CLI for system diagnostics and issue resolution.
• Prior experience working with ticketing tools (e.g., Jira, ServiceNow, Zendesk) is mandatory.
• Basic understanding of cloud infrastructure (AWS, Azure, GCP) and its impact on applications.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to multitask, prioritize incidents, and work efficiently in a fast-paced environment.
• Excellent communication skills, with the ability to document and explain technical issues clearly.

Benefits

• Opportunity to expand technical expertise in a fast-paced environment.
• Collaborative and innovative work culture.
• Supportive team environment.
• Career growth opportunities.