Customer Service Representative - Remote

Overview

We are looking for a friendly and detail-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing excellent service through various communication channels.

In Short

• Process / handle bookings and enquiries in a timely and professional manner.
• Answer phone calls, respond to email, live chats and social media.
• Provide clients / customers the information to address enquiries.
• Update the company's knowledge base and Help Center as required.
• Outbound calls and emails as required.
• Work on other duties as assigned.

Requirements

• Exceptional communication skills.
• Proactive attitude.
• Ability to handle multiple tasks efficiently.

Benefits

• Flexible working hours.
• Opportunity to work remotely.
• Be part of a mission-driven company.