Financial Counselor (Healthcare) - Remote

Overview

The Financial Counselor is responsible for verifying eligibility and benefits, estimating time of service payments, and negotiating front-end collection agreements for scheduled patients, ensuring an exceptional patient experience.

In Short

• Conduct insurance verifications and initiate patient contact for collections.
• Maximize time of service collections through financial conversations.
• Support center staff in the financial verification and collection process.
• Provide excellent guest service to patients and staff.
• Communicate effectively within the Financial Services Department.
• Identify patient financial responsibilities and explain benefits.
• Create payment plans following established protocols.
• Accurately identify CPT codes for procedure-related financial obligations.
• Resolve issues related to verifications and collections proactively.
• Maintain confidentiality of sensitive information and records.

Requirements

• Experience in financial counseling or healthcare finance.
• Strong communication and customer service skills.
• Ability to work under pressure and meet deadlines.
• Knowledge of insurance processes and patient billing.
• Attention to detail and accuracy in financial calculations.
• Familiarity with HIPAA regulations.
• Proficiency in using financial software and tools.
• Ability to handle sensitive information with discretion.
• Team player with a proactive approach to problem-solving.
• Willingness to participate in ongoing training and development.

Benefits

• Work from home flexibility.
• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Supportive team environment.
• Comprehensive health insurance options.
• Paid time off and holidays.
• Retirement savings plan.
• Employee assistance programs.
• Work-life balance initiatives.
• Recognition and rewards for outstanding performance.