Client Success Manager - Remote

Overview

MedCore Solutions, the healthcare division of Bizforce, is seeking a dynamic and experienced Client Success Manager to join our team in the US healthcare industry. This role is critical in ensuring client satisfaction, driving account growth, and maintaining strong relationships with healthcare providers, payers, and other stakeholders. The Client Success Manager will act as the primary point of contact for clients, ensuring their needs are met and that our services consistently deliver value.

In Short

• Serve as the primary liaison between the company and clients, fostering strong, long-term relationships.
• Proactively address client concerns, identify opportunities for improvement, and ensure timely resolution of issues.
• Regularly communicate with clients to understand their needs, goals, and challenges.
• Onboard new clients, ensuring a seamless transition and understanding of the company’s services.
• Monitor client account performance, including service delivery, KPIs, and SLAs, ensuring consistent quality.
• Identify opportunities for account growth through upselling or cross-selling additional services.
• Utilize knowledge of US healthcare systems, regulations, and payer-provider relationships to better serve client needs.
• Stay informed on industry trends, including changes in healthcare regulations, reimbursement models, and technology.
• Provide insights and guidance to clients on optimizing revenue cycles, compliance, and operational efficiency.
• Act as the voice of the client within the organization, advocating for their needs and priorities.

Requirements

• Collaborate with internal teams, including recruitment, HR and IT, to address client requirements effectively.
• Deliver regular performance reports to clients, highlighting achievements, areas of improvement, and actionable recommendations.
• Conduct business reviews to ensure alignment between client goals and service delivery.
• Provide clients with ongoing training and resources to maximize their use of the company’s services and tools.
• Host webinars, workshops, and training sessions as needed.
• Quickly identify and address client concerns, coordinating with internal teams to implement solutions.
• Analyze root causes of recurring issues and develop strategies to prevent them.

Benefits

• Dynamic work environment in the healthcare industry.
• Opportunity to drive client satisfaction and account growth.
• Engagement with various stakeholders in the healthcare sector.
• Professional development through training and resources.
• Ability to influence and advocate for client needs.