Customer Service Representative - P2P (LATAM) - Remote

Overview

As a Customer Service Representative at Binance, you will be the frontline of the P2P market, handling customer disputes and ensuring a safe trading environment.

In Short

• Arbitrate customer disputes professionally
• Investigate trading activity to prevent fraud
• Create a culture focused on customer service
• Use analytics to identify product improvements
• Act as the Voice of the Customer
• Provide feedback and coaching opportunities
• Conduct customer experience surveys
• Share learning from complaints across the organization

Requirements

• 1+ years of customer-facing experience
• Strong IT skills for handling technical queries
• Exceptional written communication skills
• Ability to multitask and prioritize
• Knowledge of blockchain and crypto is advantageous
• Willingness to work weekends and night shifts
• Fluency in English; additional languages are a plus

Benefits

• Shape the future with a leading blockchain ecosystem
• Collaborate with world-class talent
• Work on unique, fast-paced projects
• Opportunities for career growth and learning
• Competitive salary and company benefits
• Work-from-home arrangement