Remote Customer Service Representative - Scheduler

Overview

Join our Epoch team and help improve the lives of patients suffering from sleep apnea by providing excellent customer service and assistance as a Scheduler.

In Short

• Handle high volumes of inbound/outbound calls for scheduling and customer service.
• Schedule patient appointments for CPAP setups and sleep studies.
• Provide first-class service experience with every patient interaction.
• Verify order types and financial notes prior to scheduling.
• Ensure accurate patient data entry and update information as needed.
• Inform patients of financial responsibilities regarding services.
• Participate in improving organizational performance processes.
• Maintain confidentiality and HIPAA compliance of patient information.
• Work in a team setting and occasionally perform onsite tasks.

Requirements

• High School diploma or equivalent required.
• 1 to 3 years of experience in a busy call center preferred.
• Experience in healthcare or DME preferred.
• Ability to work in a fast-paced environment.
• Proficiency in MS Office, Teams, and EMR (Brightree) strongly desired.
• Must reside near Lincoln, RI, Dartmouth, MA, or Leominster, MA.

Benefits

• Medical, Dental, and Vision insurance.
• Sick, Holiday, and Vacation time off.