Patient Navigator - BILH Weight Management Program - Remote

Overview

The Patient Navigator supports the care of patients by assisting them in accessing healthcare services and achieving their health care goals.

In Short

• Perform direct outreach to patients for engagement and enrollment.
• Proactively contact patients to resolve barriers to appointments.
• Leverage Motivational Interviewing techniques to engage patients.
• Document patient communication in the Electronic Medical Record (EMR).
• Verify and update patient insurance information.
• Provide general clerical support including appointment scheduling.
• Answer incoming calls and escalate patient issues as needed.
• Contribute to workflow improvements and new ideas for the program.

Requirements

• High School Degree or GED required; college study preferred.
• No prior experience necessary; customer service experience preferred.
• Strong communication and interpersonal skills required.
• Ability to work in a team and independently.
• Experience in healthcare or community-based settings preferred.
• Completed motivational interviewing training preferred.
• Ability to maintain confidentiality and cultural sensitivity.
• Familiarity with Microsoft Office applications.

Benefits

• Comprehensive compensation and benefits package.
• Opportunities for continuous learning and growth.
• Support for achieving a healthy work-life balance.