Experienced Collector - Remote

Overview

The Experienced Collector position involves collaborating on the review and evaluation of delinquent accounts, providing collections-related sales and service to customers, and executing loss mitigation strategies.

In Short

• Review and evaluate delinquent and high-risk accounts.
• Provide collections-related sales and service.
• Advise customers on payment strategies.
• Deliver exceptional customer service.
• Develop long-term relationships with clients.
• Handle complex customer requests.
• Utilize strong negotiation and interpersonal skills.
• Analyze data to determine collection probability.
• Support continuous improvement initiatives.
• Maintain confidentiality of customer information.

Requirements

• 3 - 5 years of relevant experience.
• Post-secondary degree or equivalent experience.
• Knowledge of credit qualifications and laws.
• Strong verbal and written communication skills.
• Analytical and problem-solving skills.
• Ability to influence and collaborate.
• Experience in customer service.
• Proficiency in collections strategies and practices.
• Ability to work independently.
• Creative problem-solving skills.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Performance-based incentives.
• Discretionary bonuses.
• Opportunities for career growth.
• Supportive work environment.
• Inclusive workplace culture.
• Access to training and resources.