Senior MS Dynamics CRM Business Analyst - Remote

Overview

The Senior MS Dynamics CRM Business Analyst will participate in all aspects of solution implementation, from analyzing business requirements to configuring and testing the Microsoft Dynamics application to meet customer needs.

In Short

• Analyze customer business requirements and configure Microsoft Dynamics.
• Collaborate with stakeholders for comprehensive requirement gathering.
• Evaluate business processes against Microsoft Dynamics functionality.
• Utilize Microsoft Technology and ALM stack effectively.
• Document business requirements and expected outcomes.
• Conduct acceptance testing and train customer resources.
• Provide ongoing input for practice improvements.
• Participate in complete life cycle implementations of Microsoft Dynamics D365.
• Apply high-level solution architecture and design.
• Facilitate workshops and training sessions.

Requirements

• 8+ years of experience with Microsoft Dynamics D365 Customer Service.
• Strong understanding of Microsoft ALM stack.
• Ability to analyze and solve business problems effectively.
• Experience with process development and best practices.
• Excellent communication and analytical skills.
• Team-oriented with a focus on project value.
• Successful completion of relevant product certification exams.
• Creative problem solving and conflict resolution skills.
• Ability to work independently and prioritize tasks.
• High-quality deliverable creation.

Benefits

• Opportunity to work with cutting-edge technology.
• Collaborative work environment.
• Professional development and training.
• Engagement with diverse stakeholders.
• Focus on client satisfaction and project value.