Principal Product Designer - Remote

Overview

As a Principal Product Designer at AvidXchange, you’ll play a key role in shaping the end-to-end customer service experiences for our customers, suppliers, and internal employees. With a strong foundation in Service Design and User-Centered Design methodologies, you’ll lead discovery, ideation, and design execution across multiple teams—translating complex problems into intuitive, efficient, and meaningful product and service experiences.

You’ll serve as a strategic design leader who connects customer insights with business goals, guiding others while continuously raising the quality of our design craft. This role is ideal for a design leader who is both visionary and hands-on—someone who thrives on collaboration, innovation, and creating scalable experiences that make a lasting impact.

In Short

• Lead end-to-end design processes from discovery and research through concept development, flows, wireframes, and high-fidelity prototypes.
• Partner with research, product, and service teams to understand user and business needs, identify opportunities, and define meaningful service experiences.
• Translate complex systems and customer insights into simple, elegant product and service solutions.
• Drive system thinking and service design across multiple products and platforms, maintaining a customer-first mindset.
• Facilitate service blueprinting, journey mapping, and story mapping workshops to visualize frontstage and backstage processes and align cross-functional teams.
• Design and test prototypes and mock-ups for new service concepts across digital and physical touchpoints, iterating based on user feedback.
• Collaborate closely with business stakeholders, product managers, developers, researchers, content designers, and other cross-functional partners.
• Clearly present design rationale, process, and outcomes to stakeholders and executives.
• Champion design cohesion by contributing to and guiding the application of our design system and experience strategy.
• Lead and mentor other designers, elevating design craft and advancing service design practices across the organization.
• Contribute to the growth of AvidXchange’s design culture—promoting collaboration, creativity, and continuous learning.

Requirements

• 10+ years of experience as a product designer, UX designer, or interaction designer, with a portfolio that demonstrates impactful, user-centered solutions.
• 5+ years leading large-scale design initiatives and mentoring other designers.
• 5+ years of experience planning, facilitating, and synthesizing workshops such as service blueprinting, journey mapping, or ideation sessions.
• Proven experience creating experience maps, user journeys, service blueprints, flows, and wireframes for complex systems.
• A track record of delivering high-quality digital products that demonstrate design excellence and measurable business results.
• Mastery of core design skills including interaction design, information architecture, and user interface design.
• Exceptional communication and storytelling skills to convey complex concepts clearly to diverse audiences.
• Demonstrated ability to evaluate the customer and business impact of design decisions.
• Bachelor’s degree (or equivalent experience) in Design, HCI, or a related field.

Benefits

• 18 days PTO*
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange**
• Hybrid Workplace Flexibility