Code Wrangler - Support Tooling - Remote

Overview

At Automattic, we believe in making the web a better place, and making our workplace a happy place. We hope you can join us on this journey! To support customers of Automattic products in the WordPress ecosystem, we empower the work of our customer support agents, whom we call Happiness Engineers, through tooling. Code wranglers on our Happiness operations team are essential to our ability to provide fast and stable connections between customers and support. They automate, create, and update custom tools that help Automattic serve our customers in the best way possible.

In Short

• Join Automattic's Happiness operations team as a Software Engineer.
• Work on tools that enhance customer support for Automattic products.
• Collaborate with Happiness Engineers to improve customer experience.
• Utilize programming languages like PHP and JavaScript.
• Participate in code reviews and discussions about architecture.
• Experience with large-scale systems is a plus.
• Open to travel 3-4 weeks per year for team meetups.
• Flexible work arrangements in a fully remote environment.
• Salary range is $70,000 - $170,000 USD.
• Contribute to a positive and inclusive company culture.

Requirements

• Production experience with PHP and JavaScript.
• Experience with large-scale systems.
• Knowledge of systems architecture.
• Collaborative mindset and participation in code reviews.
• Passion for software development and user experience.
• Familiarity with design patterns and testing frameworks.
• Open to travel for team meetups.
• Experience with customer support workflows is a plus.
• Understanding of metrics for effective customer support.
• Experience with Zendesk and AI integration is a bonus.

Benefits

• Fully remote work with flexible arrangements.
• Open vacation policy.
• Generous personal development budget.
• Opportunities for leadership and mentoring.
• Collaborative and inclusive company culture.
• Access to learning and development resources.
• Contributions to open-source projects.
• Support for diversity, equity, and inclusion initiatives.
• Competitive salary reflecting potential contribution.
• Global salary ranges regardless of location.