Customer Support Specialist (German) - Remote

Overview

This job is aimed at native speakers who do NOT live in Germany.

We are looking for employees for our startup ki-hausverwalter.de, which specializes in AI-supported property management.

With our AI-first approach, we automate up to 95% of processes – from rent statements to damage reports to tenant communication.

Our goal: Efficient scaling to 500+ units per employee. We are looking for a dedicated customer support specialist to handle the remaining manual cases and support our team in the early stages.

In Short

• Handle escalated non-automated cases from our AI system (Zendesk AI).
• Communicate personally with tenants and owners via email, WhatsApp, or phone.
• Support tenant satisfaction and resolve open issues.
• Welcome career changers with a background in customer service.
• Experience in property management is ideal but not required.
• Basic technical skills in tools like Zendesk or Odoo are a plus.
• Strong communication skills and empathy in dealing with tenants/owners.
• Good German skills (C1+) and English is an advantage.
• Own laptop, headset, and fast internet required.
• Attractive starting salary of €1,400/month (full-time).

Requirements

• Experience in customer service, especially in real estate or support.
• Knowledge of rental law (BGB) is ideal but not necessary.

Benefits

• No weekend or night work (Mon-Fri: 9 AM - 6 PM CET).