NOC Analyst L1 - Remote

Overview

The NOC Analyst contributes to a 24/7 monitoring and remediation team within the Managed Services department, responsible for identifying and resolving failures while maintaining documentation and executing maintenance activities.

In Short

• Full-time position working Friday to Monday, 9 AM to 8 PM EST.
• Troubleshoot networking technologies, primarily Cisco and Meraki devices.
• Perform client health checks and resolve alerts using monitoring systems.
• Manage client backup services and remediate issues related to backup failures.
• Open, track, and close service tickets in ITSM.
• Work with internal/external resources to remediate incidents.
• Provide direct communication to affected users on outages and maintenance.
• Understand SLAs and meet them in incident response scenarios.
• Perform daily preventative maintenance checks on managed devices.
• Coordinate RMA requests and maintain necessary certifications.

Requirements

• High School diploma or equivalent.
• 1+ years of technical support experience.
• Experience with event/alert management and incident/change management processes.
• Basic networking knowledge including routers, switches, and firewalls.
• Preferred: Bachelor’s Degree and 2+ years of NOC experience.
• Possession of Industry Certifications (A+, Network+, Security+, etc.).
• Excellent interpersonal and communication skills.
• Strong problem-solving and troubleshooting skills.
• Ability to multi-task and prioritize tasks effectively.
• Customer service-oriented with a proactive approach.

Benefits

• Hybrid work possible if authorized by manager.
• Equipment provided for remote work.
• Opportunity to work in a supportive team environment.
• Training and development opportunities available.
• Less than 25% travel required.