Remote Service Manager

Overview

We are seeking a highly skilled and results-driven Service Manager to oversee and elevate service operations while leading a dynamic team.

In Short

• Oversee and manage daily service operations.
• Lead, mentor, and develop service team members.
• Establish and maintain service policies and procedures.
• Monitor service performance metrics and prepare reports.
• Resolve escalated customer issues effectively.
• Coordinate with internal departments on service goals.
• Identify opportunities for process improvement.
• Ensure compliance with standards and regulations.
• Support workforce planning and resource allocation.
• Flexible work structure focused on performance.

Requirements

• Proven experience as a Service Manager or in a leadership role.
• Strong leadership and communication skills.
• Ability to work independently and manage team performance.
• Excellent organizational and time management skills.
• Experience managing teams across multiple locations preferred.
• Proficiency with service management platforms.
• Must be legally authorized to work in the U.S.

Benefits

• 401(k) retirement savings plan.
• Comprehensive health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.