Customer Advocate Representative - Remote

Overview

Apollo.io is looking for a high-performing, sales-driven Customer Advocate Representative who thrives in a fast-paced environment and has a passion for turning customer conversations into closed business.

In Short

• Drive revenue through live chat by identifying buying signals and converting interest into sales.
• Ensure client satisfaction and success at all times.
• Own the sales conversation from inbound inquiry to conversion.
• Proactively upsell and cross-sell relevant product features.
• Meet or exceed chat-to-close rate targets and monthly revenue quotas.
• Respond to inquiries promptly, delivering speed and precision.
• Capture and follow up on opportunities from support interactions.
• Collaborate with Product and Sales to improve customer experience.

Requirements

• 1-2 years of experience in a customer-facing role.
• Top performer in your current role.
• Organized and proactive in a fast-paced environment.
• Customer-centric approach to understanding customer needs.
• Clear and confident written communication skills.
• Adaptable and quick to learn new technologies.

Benefits

• Opportunity to own your role and make a real impact.
• Collaboration across departments.
• Support for your growth and development.
• Encouragement of bold ideas and courageous action.
• A remote-first inclusive work environment.