Account Manager - Insurance (Injury Management) - Remote

Overview

This role as an Account Manager at Konekt focuses on delivering high-quality care services within the insurance sector, contributing to workplace injury prevention and rehabilitation.

In Short

• Drive delivery of care services to insurance clients.
• Develop training and best practice processes.
• Manage customer service agreements and improvements.
• Promote a customer service culture.
• Engage in business development for the Insurance Portfolio.
• Handle customer relationship management and feedback.
• Mentor and upskill consultants.
• Conduct data analytics and present trends to management.
• Build solid relationships with clients and team members.
• Ensure governance of the insurance account portfolio.

Requirements

• Passion for understanding customer needs.
• Experience in customer-facing roles.
• Knowledge of insurance customers, RTWSA experience is a plus.
• Ability to drive service excellence.
• Experience in managing service agreements.
• Strong influencing and stakeholder management skills.
• Excellent engagement skills and integrity.
• Ability to work autonomously and collaboratively.
• Experience with data reporting.
• Tertiary qualification in Allied Health & registration with AHPRA, ASORC or ESSA.

Benefits

• Supportive and friendly team environment.
• Flexible work structure with compressed fortnights.
• Ongoing training and career progression opportunities.
• Generous incentive program.
• Industry-leading paid parental leave.
• Comprehensive employee wellbeing programs.
• Community volunteering opportunities.
• Discounts at major retailers.
• Employee recognition program.