Security Field Engineer - Remote

Overview

The Security Field Engineer will help manage customer engagements pre and post implementation for technical based requests, ensuring customer success throughout the engagement lifecycle.

In Short

• Manage customer engagements pre and post implementation.
• Ensure customer success throughout the engagement lifecycle.
• Work closely with product, sales, and marketing teams.
• Generate customer traction.
• Implement customer success criteria during and after pilot.
• Support technical based requests from customers.
• Contribute to the growth of the AI cybersecurity platform.
• Engage with advanced security teams.
• Utilize AI-powered automation for detection and hunting.
• Be part of a rapidly growing startup environment.

Requirements

• Experience in customer engagement or technical support roles.
• Strong understanding of cybersecurity concepts.
• Ability to work collaboratively with cross-functional teams.
• Excellent communication skills.
• Experience with AI and multi-cloud environments is a plus.
• Problem-solving skills and customer-oriented mindset.
• Ability to manage multiple customer engagements simultaneously.
• Technical background in cybersecurity tools and platforms.
• Experience in sales or marketing is beneficial.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Opportunity to work in a cutting-edge AI cybersecurity startup.
• Collaborate with industry veterans and domain experts.
• Be part of a rapidly growing company with strong revenue growth.
• Flexible working arrangements including remote work.
• Competitive salary and benefits package.
• Engage with advanced security teams and technologies.
• Contribute to the democratization of threat detection.
• Work in a supportive and innovative team environment.
• Access to professional development opportunities.
• Participate in a mission-driven company culture.