CX Associate (Mandarin / English) - Remote

Overview

A privately-held high growth telecommunications firm based in the United States, is looking to add a Mandarin-speaking Customer Support Associate who will support Mandarin-speaking customers during U.S. business hours. This is a full-time (40+ hours) remote opportunity to work for a U.S. business that’s experiencing rapid growth.

In Short

• Remote Customer Support Associate position.
• Must speak both Mandarin and English.
• Full-time hours during U.S. Central Time.
• Compensation between $10 and $12 per hour.
• Opportunity to work for a rapidly growing telecommunications firm.
• Involves leading a customer support and operations team.
• Requires strong problem-solving and operational skills.
• Experience with operational systems like ZoHo and Intercom CX is preferred.
• Collaborate with U.S.-based teams to align operational strategies.
• Draft and refine standard operating procedures (SOPs).

Requirements

• Fluent in Mandarin and English.
• Experience in customer support and operations.
• Ability to build processes and systems.
• Strong communication skills.
• Familiarity with telecommunications and IT services is a plus.
• Must be able to work during U.S. business hours.
• Humble yet confident problem-solver.
• Ability to teach and lead others.
• Experience with tools like ZoHo and Google Sheets.
• Startup mentality and willingness to learn.

Benefits

• Competitive compensation.
• Technology package provided.
• Incredible growth opportunities.
• Work in a dynamic and fast-paced environment.
• Supportive team culture.
• Opportunity to shape operational strategies.
• Remote work flexibility.
• Engage with a diverse customer base.
• Be part of a high-growth company.
• Continuous learning and development opportunities.