Customer Service Representative - Remote

Overview

We are looking for a motivated, detail-oriented, and empathetic Customer Service Representative to join our growing team at AO Global Life. As a work-from-home representative, you will assist customers by answering inquiries, resolving issues, and providing helpful information regarding our products and services. This is an excellent opportunity for individuals who are passionate about customer service and want to make a meaningful impact in the financial services industry.

In Short

• Answer inbound customer inquiries regarding policies, claims, billing, and general product questions.
• Provide exceptional service by resolving issues in a timely and efficient manner.
• Process policy changes, cancellations, and other customer requests with accuracy.
• Document customer interactions and maintain accurate records of customer communications.
• Educate customers about AO Global Life products and services to help them make informed decisions.
• Collaborate with team members and other departments to ensure customer satisfaction.

Requirements

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities with a customer-centric approach.
• Ability to work independently and manage multiple tasks in a remote setting.
• Familiarity with basic computer systems and software applications (CRM software, Microsoft Office).
• A reliable internet connection and a quiet, dedicated workspace.

Benefits

• Competitive pay and performance-based incentives.
• Flexible work-from-home schedule.
• Comprehensive training and continuous development opportunities.
• Supportive team environment and career growth potential.
• Health, dental, and vision benefits (for full-time employees).
• Employee discounts and wellness programs.