Customer Support Agent (English and Japanese) - Remote

Overview

As a Customer Support Agent, you will be supporting players of a Live game, assisting them with queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other game-related questions.

In Short

• Provide support and answer inquiries for Live Players.
• Gather relevant data from players and offer personalized solutions.
• Stay updated on game features and procedural changes.
• Monitor project productivity and quality targets.
• Report negative trends promptly.
• Maintain healthy KPI results regularly.

Requirements

• Fluency in written and spoken Japanese.
• Fluency in written and spoken English.
• Excellent written and verbal communication skills.
• At least 1 year of experience in customer service or player support.
• Hands-on experience with contact center processes and tools.
• Passionate about delivering great user experiences.
• Ability to diagnose and solve complex problems.
• Comfortable working in a fast-paced environment.
• Knowledge of video games.
• Technical support experience is a plus.

Benefits

• A fun and dynamic industry where you can make a difference.
• Additional Days Off according to company policy.
• Professional and friendly work environment.
• An attractive salary package with private medical services.
• Support from talented colleagues.
• Access to training and learning programs.