Customer Support Agent (English and Japanese) - Remote

Overview

As a Customer Support Agent, you will assist players of a Live game with their inquiries, ensuring exceptional service while gathering feedback and maintaining a strong community connection.

In Short

• Provide support and answer inquiries for Live Players.
• Gather relevant data and offer personalized solutions.
• Stay updated on game features and changes.
• Monitor project productivity and quality targets.
• Report negative trends promptly.
• Maintain healthy KPI results regularly.

Requirements

• Native level fluency in Japanese.
• High level fluency in English.
• Excellent communication skills.
• 1 year of experience in customer service or player support.
• Experience with contact center processes and multilingual support.
• Passionate about user experiences.
• Problem-solving abilities.
• Comfortable in a fast-paced environment.
• Knowledge of video games.
• Technical support experience preferred.

Benefits

• Dynamic work environment.
• Additional Days Off.
• Professional and friendly atmosphere.
• Attractive salary package with medical services.
• Talented colleagues.
• Team support.
• Access to training programs.