Senior ChatBot Developer - Remote

Overview

We are seeking a highly skilled IT Senior Developer / Technical Lead with extensive expertise in Contact Center Solution & chatbot technology platforms like Sprinklr to lead our initiatives. The ideal candidate will combine technical acumen with strategic thinking to design, develop, and maintain chatbot solutions that enhance user engagement and streamline operations.

In Short

• Lead the technical aspects of Contact Center & chatbot projects from conception to deployment.
• Collaborate with stakeholders to define strategy and objectives.
• Mentor and guide the development team to ensure adherence to best practices.
• Define, develop, and deploy solutions using platforms like Sprinklr and Dialogflow.
• Integrate chatbots with CRM and other business systems for seamless workflows.
• Monitor performance and implement improvements to enhance user experience.
• Debug, troubleshoot, and resolve issues promptly.
• Work closely with product managers, UX/UI designers, and data analysts.
• Liaise with vendors and platform providers to stay updated on the latest tools.
• Familiarity with Agile methodologies and project management tools.

Requirements

• Deep expertise in contact center platform like Sprinklr for both chatbot & telephony.
• Experience with APIs, webhooks, and system integrations.
• Familiarity with AI/ML concepts related to Natural Language Processing (NLP).
• 7+ years in IT roles, with 3+ years leading technical teams.
• Proven experience in defining, developing, and deploying Contact Center solutions on Sprinklr.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud).
• Strong problem-solving abilities and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work on multiple projects in parallel and deliver within deadlines.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Certifications in Sprinklr Platform is a plus.

Benefits

• Opportunity to work on innovative chatbot solutions.
• Flexible working hours.
• Collaborative and dynamic work environment.
• Professional development opportunities.
• Access to the latest technologies and tools.