Product Support and Warranty Administrator - Remote

Overview

In this position, you will learn the ropes of online heating and air conditioning ecommerce and help resolve issues for homeowners and contractors around the country.

In Short

• Assist customers with processing warranty claims.
• Make changes to orders and process payments.
• Work with vendors to order parts and return defective parts.
• Maintain professionalism while helping upset customers.
• Enter information into the system accurately.
• Resolve customer issues effectively.
• Work consistently during scheduled hours.
• Be emotionally resilient in customer interactions.
• Create solutions that enhance customer satisfaction.
• Contribute to a unique shopping experience for customers.

Requirements

• Strong listening and understanding skills.
• Ability to maintain professionalism in challenging situations.
• Experience in customer service or support.
• Strong problem-solving abilities.
• Attention to detail for accurate data entry.
• Ability to work remotely and manage time effectively.
• Familiarity with ecommerce processes is a plus.
• Ability to work during scheduled hours without flexibility.

Benefits

• Work from the comfort of your home.
• Join a team of forward-thinking innovators.
• Contribute to reducing global warming.
• Be part of a company with high customer satisfaction ratings.