Electronic Trading Coverage Specialist - Remote

Overview

As an Electronic Trading Coverage Specialist at Alpaca, you will provide high-quality support to enterprise-level clients, ensuring smooth trading operations and compliance with regulatory requirements.

In Short

• Deliver high-quality support to enterprise-level clients.
• Investigate and resolve issues related to trading operations.
• Build and maintain strong client relationships.
• Monitor client trading activity for anomalies.
• Collaborate with trading desks and compliance teams.
• Ensure adherence to regulatory requirements.
• Gather client feedback to enhance services.
• Stay informed on market developments.
• Assist clients with troubleshooting technical issues.
• Conduct regular check-ins to ensure client satisfaction.

Requirements

• Bachelor’s degree in Finance, Business Administration, or related field.
• 2-3 years of experience in brokerage operations.
• Proven experience in customer support and relationship management.
• Familiarity with trading platforms and FIX protocol.
• Strong communication skills in English and Japanese.
• Ability to work independently in a fast-paced environment.
• High ethical standards and commitment to confidentiality.

Benefits

• Competitive Salary & Stock Options.
• Health benefits starting on day 1.
• New Hire Home-Office Setup: One-time USD $500.
• Monthly Stipend: USD $150 per month.
• Work with a diverse and innovative team.