Claims Reporting Representative - Remote

Overview

The Claims Reporting Representative is responsible for guiding callers to the appropriate party based on their needs and performing basic clerical duties while ensuring customers feel valued and understood.

In Short

• Establishes connections with customers to gather information.
• Provides an overview of the claims process.
• Receives, screens, and routes incoming calls.
• Contacts customers to obtain necessary information.
• Assists customers with scheduling inspections and rentals.
• Maintains empathy and engagement during interactions.
• Uses online resources to assist customers.
• Documents claims accurately following guidelines.
• Requires High School Diploma or equivalent.
• Preferred experience in call centers and insurance.

Requirements

• High School Diploma or GED.
• Call Center experience preferred.
• Knowledge of the insurance industry preferred.
• Ability to empathize with customers.
• Good organization and follow-up skills.
• Strong oral and written communication skills.
• Bilingual in English and Spanish.
• Ability to perform routine tasks under supervision.

Benefits

• Full pay during training.
• Nine days of Paid Time Off (PTO).
• Weekly food vouchers.
• Life and burial insurance.
• Parking and on-site wellness center.
• Exclusive coffee shop on-site.
• Employee referral program.
• Monthly activities and celebrations.