Manager, Clinical Process & Training Center of Excellence - Remote

Overview

The Manager, Process & Training Center of Excellence (PTCoE) will champion operational excellence and drive continuous process optimization within Alimentiv’s service delivery, focusing on increasing trial efficiency, speed to delivery and quality for our sponsors.

In Short

• Develop, oversee, and maintain process architecture through Value Stream and Process Mapping.
• Measure process effectiveness through KPIs and metrics to ensure they meet business objectives.
• Review KPIs and conduct detailed analysis of current business processes to identify inefficiencies.
• Collaborate with cross-functional teams to understand their process needs.
• Support process development for clinical system implementations.
• Lead change management & training strategies to support process enhancements.
• Work with Quality Assurance and HR to develop an organizational training framework.
• Enable a quality culture by driving the continuous process improvement cycle.
• Prepare and present detailed reports on process improvement initiatives.
• Stay up to date with industry trends and adopt these within service process improvement.

Requirements

• A minimum of a Bachelor's Degree with 4-6 years of related experience.
• Strong communication and relationship building skills.

Benefits

• Opportunity to lead process optimization initiatives.
• Engagement with cross-functional teams.
• Professional development in clinical research training.
• Contribution to quality assurance and process governance.
• Dynamic work environment focused on continuous improvement.